Yes, the product you receive will be the same as shown in the images on our website. We make every effort to ensure that our product photos accurately represent the item’s design, color, and details. However, please note that slight variations may occur due to lighting and screen settings If you have any concerns or questions before placing your order, feel free to contact our customer support team.
Yes, all our dairy equipment—including kulfi machines, ice cream churners, and related products—are tested to deliver the performance specifications mentioned. To ensure optimal results, it's important to follow the recommended usage guidelines, maintenance procedures, and power requirements. Actual performance may vary slightly depending on local conditions such as voltage stability, operating environment, and ingredient quality. If you experience any issues or need support, our technical team is available to assist you.
You are welcome to visit our company or manufacturing facility to see the machines in person. We encourage customers to visit and see the machines in real life so we can provide a full demonstration and answer any questions you may have. If visiting isn’t possible, we also offer virtual demonstrations via video call. Please contact our team to arrange a visit or book a virtual demo.
To request service for your machine, simply contact our customer support team via phone, email, or WhatsApp. Our service team will guide you through basic troubleshooting or schedule a technician visit if needed. We offer both on-site service (where available) and remote assistance, depending on your location and the nature of the issue. Regular maintenance services are also available to ensure long-term performance of your equipment.
If your machine is within the warranty period, you are entitled to guaranteed repair service as per our warranty terms. To initiate a repair request, please contact our customer support team with your purchase details, warranty card, or invoice. Our team will assess the issue and arrange for repair—either on-site or at our service center—depending on the situation. Warranty repairs cover manufacturing defects and eligible components; damages caused by misuse or unauthorized modifications may not be covered.
